Customer Success Agent (f/m/x)

Permanent Employment, Full-time · München

Your tasks

  • You are one of the first points of contact for supporters, members of our community, reservers of our Sion and other interested parties - and thus the decisive first impression of Sono Motors
  • You communicate with these target groups very individually within the framework of a professional Community Releationship Management, both by e-mail and phone
  • Often you will talk to enthusiastic fans about our Sion - but at the same time you will manage expectations empathically and represent Sono Motors authentically to the outside world
  • In addition, you will support, for example, the development of an optimal communication process for our various target groups, both individualized and standardized
  • In addition, you collect relevant information in our systems and evaluate it


  • It doesn't matter whether you have a degree in business administration or communication or an apprenticeship as an office clerk
  • The main thing is that you are a talent for communication and organisation, who enjoys exchanging ideas and dealing with people
  • Very good German and English skills are an absolute must - further language skills at B2 level, e.g. Dutch or Spanish, are a plus
  • Sustainability is close to your heart and you stand by your successes and mistakes
  • You find the topics energy economy and cars fundamentally exciting - of course especially the Sion - and don't get tired of talking to our community about it

What to expect:

  • A visionary team in a rapidly growing, young company
  • No deadlocked processes and hierarchies, but a lot of courage to create a future mobility provider
  • Our proSono platform offers you the chance to pitch and realize your own projects - your ideas are welcomed, not feared
  • A culture of appreciation, in which we celebrate successes as well as mistakes
  • Flexible working hours
  • An open, modern office with little paper but Trello & Slack instead
  • Organic bread flatrate, free drinks, vegan catering service, etc.


You see yourself as our new Junior CRM Manager? Then apply via our online form and convince us. We are looking forward to you!